Shipping policy

Shipping Policies / Lost or Stolen Packages

All items are made to order. Please allow 10-15 business days for your order to ship. If you need something by a specific date, please purchase priority shipping which also includes insurance.

We are not responsible for lost or stolen packages. Only packages shipped with priority shipping are eligible for a refund or replacement if lost. In this case, please reach out to your local USPS office as soon as possible. 

Many packages have been showing "Pre-transit" and then no other tracking information until delivered. If you received shipping confirmation but cannot track your package, it is on its way and will be arriving soon. 

No refunds or replacements will be sent to orders marked as "Delivered". In this case please contact your local USPS as soon as possible.

Duties and Taxes:
Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost.  These charges are the buyer’s responsibility as we are only charging the transportation fee for your order.  You may check with your country’s customs office to determine if there will be additional costs.

Regulations and Restrictions:

The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products.  By placing an international order (shipping outside of the United States of America) the buyer is responsible for abiding by their country’s laws, regulations, and restrictions. If product is seized and destroyed by customs, we will NOT be responsible for the losses, product, or shipping refunds.